Returns & Exchanges Policy
We hope you enjoy your purchase; however, we understand that sometimes there may be a need to return/exchange an item. That’s why we offer our easy 30-day* 100% satisfaction guarantee.
Please follow the simple steps below to return or exchange your item. You may return unopened, unworn, unwashed merchandise in its original condition with all tags attached. Items must be in new condition (free of odor, cosmetics, markings etc.) We know that hosiery is personal. We therefore take extra care to inspect and test all returned items to insure they are in new and pristine condition before returning anything to our inventory.
Please note; that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been open and worn. The only exception to this is in the event that you have received a damaged or faulty item from us.
Credits or charges due will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 2 business days.
How to Return Goods
Please follow the easy instructions on the return form included with your order.
Returns must be received within 30 days of the shipment date along with the enclosed return form. Address your package to:
2750 Oregon Ct., M11
Torrance, California 90503
Please Note: Marked as Close-out, FINAL sale items are non-returnable/non-exchangeable.
Our Simple Exchange Policy
We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please).
Exchange by phone - Call us at 310-320-1212. We’ll send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks)
Exchange by Priority Mail - Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail).
Errors or Damaged Merchandise
In the unlikely event you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.
- Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
- Final Sale Items - Close-out sale items. These items are non-returnable, non-refundable and non-exchangeable.
Send the original item back to us via an economical method, and if the return was the result of our error, we'll reimburse you up to a set amount for the shipping costs once we receive the returned item. Customers seeking reimbursement for international return shipping must provide a copy of the return shipping receipt from the carrier to SpikeAngel Customer Service in order to process the return shipping reimbursement request. If the return was not the result of our error, all return shipping costs, duties and taxes will be your responsibility.
Packing Slip and Order Number
Finding the Order Number on Your Packing Slip: Look for a chain of characters located above your billing address:
e.g., Order ID xxxxx.
When returning multiple orders at the same time, please package each order in a separate package and include the correct return documentation with each order.
Unfortunately, Spike Angel cannot be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries.
If you have any questions, please contact us.