Returns & Exchanges Policy

We hope you enjoy your purchase; however, we understand that sometimes there may be a need to return/exchange an item. That’s why we offer our easy 30-day* 100% satisfaction guarantee.

Please follow the simple steps below to return or exchange your item. You may return unopened, unworn, unwashed merchandise in its original condition with all tags attached. Items must be in new condition (free of odor, cosmetics, markings etc.) We know that hosiery is personal. We therefore take extra care to inspect and test all returned items to insure they are in new and pristine condition before returning anything to our inventory.

Please note; that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been open and worn. The only exception to this is in the event that you have received a damaged or faulty item from us.

Credits or charges due will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 2 business days.

How to Return Goods

Please follow the easy instructions on the return form included with your order.

Returns must be received within 30 days of the shipment date along with the enclosed return form. Address your package to:

  Spike Angel Returns
  20695 S Western Ave., #112
  Torrance, California 90501


Please Note: Marked as Close-out, FINAL sale items are non-returnable/non-exchangeable. 
Our Simple Exchange Policy

We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please).

Exchange by phone - Call us at 310-320-1212. We’ll send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks)

Exchange by Priority Mail - Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail).

Errors or Damaged Merchandise

In the unlikely event you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.

Special Notes

  • Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
  • Final Sale Items - Close-out sale items. These items are non-returnable, non-refundable and non-exchangeable.

 

International returns

Send the original item back to us via an economical method, and if the return was the result of our error, we'll reimburse you up to a set amount for the shipping costs once we receive the returned item. Customers seeking reimbursement for international return shipping must provide a copy of the return shipping receipt from the carrier to SpikeAngel Customer Service in order to process the return shipping reimbursement request. If the return was not the result of our error, all return shipping costs, duties and taxes will be your responsibility.

 

Packing Slip and Order Number

Finding the Order Number on Your Packing Slip: Look for a chain of characters located above your billing address:
e.g., Order ID xxxxx.

 

When returning multiple orders at the same time, please package each order in a separate package and include the correct return documentation with each order.

Unfortunately, Spike Angel cannot be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries.

If you have any questions, please contact us.

Search

Just added to your cart:
Qty:
Total:
Subtotal:
Excl. postage 
My Bag
Just added to your wishlist:
Excl. postage 
My Wishlist

HOSIERY SIZE GUIDE

Each brand of women's pantyhose or tights has their own sizing that may vary from other brands. To ensure you get the correct size pantyhose or tights, each product has it's own size guide. To find the right size please use your height and weight measurements. For the most size charts you have to draw imaginary lines starting from your weight and height points and cross them on the grid. If your cross point is right between two size areas or very close to the border we would recommend to choose the larger size.

STOCKINGS SIZE

The length of the foot and crotch height will be needed when buying stockings. It’s quite important to get the size right. If you choose stockings too small, could be that:
a) the stocking is too stretched which may cause the lace collars to snap,
b) stockings quickly rip around the toes,
c) it will not look elegant and will be very uncomfortable.
If you choose stockings too big they may wrinkle.