Shipping Information

Email Shipping Confirmations

On the day your order is shipped, we will send you an e-mail with your tracking number. We usually send these confirmations towards the end of the day.


Once your order has shipped you can track your package in My Account clicking on the "Order History" link and then selecting the order for which you would like to track. The shipping method and carrier for your package will be listed in My Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.


UPS Package Tracking

U.S. Postal Service

USPS Package Tracking


FedEx Package Tracking


Tracking Says "Delivered;" Package Not Received

Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If you've waited a couple of days and you still don't have the package:

  • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
  • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

Most packages arrive by the estimated delivery date listed in . If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.


How we determine rates
  • Shipping and handling charges are determined by the merchandise weight value of your order before any deductions.
  • Charges are calculated before taxes.
  • All orders are subject to verification.
  • If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
  • Please note that the total shipping and handling charge will not increase.
  • All backordered items ship out via Standard Delivery.
Standard Delivery
  • Most orders arrive within 4-7 business days for in-stock items; please allow up to 2 additional days for rural zip codes.
  • You may receive several shipments to complete the fulfillment of your order.
  • Please check your order confirmation as some APO, FPO, or DPO addresses may take up to 21 days for delivery. All prices are in U.S. dollars.
Express Delivery
  • Available for in-stock items only. Not available for P.O. Boxes or APO/DPO/FPO addresses. All orders are subject to verification.
Protectorates and Territories Included in the U.S. Protectorates Shipping Region
  • American Samoa
  • Guam
  • Mariana Islands
  • Marshall Islands
  • Micronesia
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands



Spike Angel ships to 50+ countries worldwide. Please note, due to carrier limitations, we currently offer shipping to P.O. boxes only on orders shipped within the U.S.

International Standard Delivery
  • Order usually arrives within 14-21 business days (for in-stock items only) after the shipping date.
  • Shipments outside the United States may be subject to import charges, which are the responsibility of the purchaser.
  • if there is a Customs charge to pay, you will receive an email from USPS with a link to pay this charge online. If you want to return or exchange items after you've paid VAT and/or duties, please refer to USPS email for return instructions.
International Express Delivery
  • Delivery within 3-10 business days for in-stock items only
Customs and Import Duties
  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • Spike Angel ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country's custom policies, please contact your local customs office.


Combining Shipments

When possible, we try to combine multiple orders into the same shipment. This helps us reduce the number of packages we need to send to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.


We try to combine multiple orders into the same shipment if the orders meet the following criteria:

  • Multiple orders are placed through the same customer account
  • The orders are being shipped to the same address.
  • Items from each order are located at the same fulfillment center.
  • The orders are shipping at around the same time.


There are some cases when we won't be able to combine shipments. For instance, we may not be able to combine the following types of orders:

  • Orders that can't be shipped from the same fulfillment center to meet your promised delivery date.
  • Orders shipping from different fulfillment centers.
  • Orders being shipped to different addresses.
  • Orders being shipped to an international shipping address.


Backordered items cannot be shipped at the time an order is placed, but will ship at a later date. When a backordered item is selected, we will provide you with an approximate shipping date. Please be aware that backorder dates are approximate and subject to change. If you have selected an item that is on backorder, you have the option to order it, or select an alternate size or color if available.

  • If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
  • Please note that the total shipping and handling charge will not increase.
  • All backordered items ship out via Standard Delivery.


Undeliverable Package

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 2 weeks from the estimated delivery date, please contact us.


Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for one of the following reasons:


Incorrect Address.

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

To remove an outdated or incorrect address from your account, click the "Manage address book" link in My Account. Click either the Edit button or the Delete button above the address you want to change or remove.

Carrier Does Not Deliver to the Address.

The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.

Address Format.

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Other Address Problems.

If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.

Failed Delivery Attempts.

Most of our carriers make three attempts to deliver a package. Packages that contain more than $1,300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient.

If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Items Not Eligible for International Shipping.

Not all items sold on SpikeAngel are eligible for international shipping. Any item that is not eligible for international shipping will be noted as such on the product’s detail page.



Shipping Times by Country

*When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.


Country Expedited Shipping (business days) Priority Shipping (business days)
Australia 5 to 12 3 to 5
Austria N/A 2 to 4
Bahrain 12 to 16 3 to 5
Belgium N/A 2 to 3
Brazil N/A 3 to 6
Bulgaria N/A 3 to 6
Canada* 4 to 6 (up to 12 business days in outlying areas) 1 to 3 (up to 7 business days in outlying areas)
Chile N/A 3 to 7
China N/A 3 to 7
Colombia N/A 2 to 5
Cyprus N/A 3 to 6
Czech Republic N/A 2 to 4
Denmark N/A 2 to 3
Estonia N/A 2 to 4
Finland N/A 2 to 4
France N/A 1 to 2
Germany N/A 1 to 3
Greece N/A 2 to 5
Hong Kong 11 to 17 2 to 4
Hungary N/A 3 to 6
India 12 to 20 3 to 5
Indonesia 5 to 10 3 to 6
Ireland N/A 2 to 3
Israel N/A 3 to 6
Italy N/A 2 to 4
Japan 6 to 10 3 to 5
Korea Republic of N/A 3 to 5
Kuwait 12 to 17 4 to 7
Latvia N/A 2 to 6
Lithuania N/A 2 to 4
Luxembourg N/A 3 to 4
Malaysia N/A 3 to 5
Malta N/A 3 to 4
Mexico 7 to 17 2 to 3
Monaco N/A 2 to 4
Netherlands N/A 2 to 3
New Zealand 9 to 19 3 to 6
Norway N/A 2 to 5
Philippines N/A 3 to 6
Poland N/A 2 to 6
Portugal N/A 2 to 4
Romania N/A 3 to 5
Qatar 12 to 14 3 to 6
Saudi Arabia 20 to 22 4 to 7
Singapore 12 to 19 3 to 5
Slovakia N/A 4 to 7
Slovenia N/A 2 to 5
South Africa N/A 3 to 6
Spain N/A 2 to 4
Sweden N/A 2 to 3
Switzerland N/A 2 to 3
Taiwan N/A 3 to 6
Thailand N/A 3 to 5
Turkey N/A 2 to 4
United Arab Emirates 12 to 18 3 to 5
United Kingdom 5 to 10 2 to 3

*Canada specific instructions:

How will I know what was actually paid to Revenue Canada and who do I contact for documentation?

Canadian customs clearance for most retail purchases from SpikeAngel is done through the Low Value Shipment (LVS) process. Information regarding duties and taxes paid to Revenue Canada is available from the carrier. Please contact the carrier directly with the SpikeAngel order number and carrier tracking ID which is available on the shipping label or in Your Account.

Recycling Our Packaging Materials

Spike Angel recognizes the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging materials to protect the products you've ordered. But we also care about the environment, as do many of our customers. That's why we make sure our packaging materials are recyclable, and, where possible, made from recycled materials themselves.